Accessibility

Vertex Trust Bank is committed to making banking accessible to everyone, including customers with visual, hearing, motor, cognitive, or other disabilities. We believe equal access to financial services is a fundamental right.

Our website, mobile app, ATMs, and branch locations are designed and continuously tested to meet or exceed Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, including support for screen readers, keyboard navigation, sufficient color contrast, captioned video, and text resizing.

Branches offer assistive services on request — large-print statements, talking ATMs, sign language interpreters with advance notice, and additional support for customers with cognitive impairments or non-English language preferences.

To request an accommodation or report an accessibility issue, contact us at accessibility@vertextrustbank.com or 1-800-VERTEX-4 (TTY: 1-800-VERTEX-7). We respond within two business days.