Fraud Protection

Vertex Trust Bank protects every account with always-on fraud monitoring backed by machine-learning models that analyze transactions in milliseconds and alert you the moment something looks off.

If we detect a suspicious transaction, we'll text or push-notify you instantly. Confirming or denying takes one tap, and if it wasn't you, we'll cancel the transaction, replace your card, and have a new one in your hands within 1–3 business days.

Our Zero Liability promise means you're never responsible for unauthorized debit or credit card transactions you report promptly. We also offer free credit monitoring, dark web scans for your personal information, and identity restoration services if your identity is stolen.

To report suspected fraud, call 1-800-VERTEX-9 immediately or use the Report Fraud button inside the Vertex Trust app.