Help Center

The Vertex Trust Bank Help Center is your 24/7 self-service resource for everything related to your account. Search hundreds of step-by-step articles, video walkthroughs, and frequently asked questions covering account setup, transfers, deposits, card management, statements, disputes, tax documents, and more.

Can't find what you need? Open a secure chat with a real banker right from any article, schedule a callback at a time that works for you, or call our 24/7 customer care line at 1-800-VERTEX-1.

For account-specific questions, sign in to online banking first so we can pull up your details and resolve your issue faster.

Hearing or speech impaired customers can reach us via TTY at 1-800-VERTEX-7.