Privacy Policy

This Privacy Policy explains what personal information Vertex Trust Bank collects, how we use it, who we share it with, how we protect it, and the choices and rights you have over your information.

We collect information you provide when you open an account or use our services, information from your transactions, information from credit bureaus and other financial institutions, and information from your use of our digital products (devices, browsers, location when permitted).

We use that information to operate your accounts, prevent fraud, comply with the law, improve our products, and — only with your permission — to send marketing communications. We do not sell your personal information.

You have the right to access, correct, restrict, or delete certain information, and to opt out of marketing communications at any time from the Preferences page in online banking or by calling 1-800-VERTEX-1.