Security Center

Your security is our top priority. The Vertex Trust Bank Security Center is where you can learn how we protect your accounts and what you can do to add extra layers of protection.

Every account is protected by 256-bit encryption in transit and at rest, multi-factor authentication, biometric sign-in, behavioral fraud monitoring that flags unusual activity 24/7, automatic sign-out on inactivity, and our Zero Liability promise for unauthorized debit and credit card transactions you report promptly.

We strongly recommend turning on transaction alerts, using a unique password (and a password manager), enabling biometric login on your phone, and never sharing your one-time passcodes — Vertex Trust Bank will never ask for them.

If you suspect your account has been compromised, call us immediately at 1-800-VERTEX-9, available 24 hours a day.