Terms of Service

These Terms of Service form the legal agreement between you and Vertex Trust Bank governing your use of our website, mobile app, online banking, and related digital services.

By accessing or using our services, you agree to these Terms, our Privacy Policy, and any product-specific agreements that apply to your accounts (deposit account agreement, credit card agreement, loan agreement, and so on).

The Terms cover acceptable use, intellectual property, account security, responsibilities for keeping your credentials safe, electronic communications consent, third-party content and links, limitations of liability, and dispute resolution including arbitration and class action waiver provisions where applicable.

We may update these Terms from time to time. Material changes will be posted here and, when required, communicated to you directly through online banking or email.